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Woman/Minority-Owned Business

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Shipping & Delivery Policy

Effective Date: 02/16/2025

At Nice Theengs LLC, we are committed to providing a smooth and reliable shipping experience. Please review our Shipping & Delivery Policy for important details on order processing, shipping times, and related guidelines.

1. Shipping Locations

We offer domestic and international shipping. International shipping rates and delivery times may vary depending on the destination.

2. Order Processing Time

  • Orders are processed within 48 hours of confirmed payment, excluding weekends and holidays.

  • Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).

  • If there is an issue with processing your order, we will contact you as soon as possible.

3. Shipping Methods & Estimated Delivery Times

We use reliable carriers to ensure timely delivery. Estimated delivery times are as follows:

  • Standard Domestic Shipping: 3-7 business days

  • Expedited Domestic Shipping: 2-3 business days (when available)

  • International Shipping: Delivery times vary by destination and customs processing.

Delivery times are estimates and may vary due to carrier delays, weather conditions, or unforeseen circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your selected shipping method and destination. Additional shipping fees may apply for large or high-value orders. International customers are responsible for any applicable customs duties and taxes.

5. Tracking Your Order

If your order includes tracking, you will receive an email with your tracking number once your package has shipped. Please allow up to 24 hours for tracking updates to appear.

6. Lost, Stolen, or Delayed Shipments

We are not responsible for shipping delays caused by carriers, natural disasters, or other factors beyond our control. If your package is lost or stolen:

  • Check your tracking number for updates.

  • Contact the carrier directly for assistance.

  • If the issue remains unresolved, email us at support@nicetheengs.com for further support.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery by emailing support@nicetheengs.com with:

  • A clear description of the issue

  • Supporting photos of the item and packaging

We will review your claim and determine an appropriate resolution, which may include a replacement or store credit at our discretion.

8. Order Cancellations

  • Orders may be canceled before they have shipped by contacting support@nicetheengs.com.

  • Once an order has been shipped, it cannot be canceled or refunded.

9. Address Accuracy & Delivery Issues

Customers are responsible for providing an accurate shipping address. If a package is returned due to an incorrect address:

  • The customer will be responsible for reshipping fees.

  • If the package is deemed undeliverable, the order may be refunded (excluding shipping costs) at our discretion.

10. Contact Information

For any shipping-related questions or concerns, please contact us:

Nice Theengs LLC
Email: support@nicetheengs.com
Phone: (801) 706-9394
Address: Salt Lake City, UTAH